🏷️ Agent Claim Requests
Manage commission claims and track your agent earnings
Pending Claims
Total Pending Claims
3
Total Amount
8,500 KES
John Kamau
Agent ID: MWAG-28746
Claim Amount
3,500 KES
Submitted
15 Nov 2023
Description
Q3 Commission - Team Sales Bonus
Sarah Achieng
Agent ID: MWAG-31289
Claim Amount
2,800 KES
Submitted
16 Nov 2023
Description
Referral Bonus - 5 New Agents
Michael Otieno
Agent ID: MWAG-29851
Claim Amount
2,200 KES
Submitted
17 Nov 2023
Description
Performance Bonus - October Target
Claims Statistics
Amount Summary
Approved Claims
No approved claims to display
Approved claims will appear here
Rejected Claims
No rejected claims to display
Rejected claims will appear here
Submit New Claim
Claim Guidelines
Commission Structure
- Direct Sales: 15% commission
- Team Override: 5% on level 1 agents
- Referral Bonus: 1,000 KES per agent
Claims are processed within 3-5 business days. Ensure all information is accurate to avoid delays.
Need Help?
Contact support if you have questions about your claim
Claims FAQ
How long does claim processing take?
Standard claims are processed within 3-5 business days. Complex claims or those requiring additional verification may take up to 10 business days. You will receive a notification once your claim has been processed.
What documents do I need to submit with my claim?
For commission claims: sales reports and transaction IDs. For bonus claims: performance metrics and achievement proof. For referral claims: agent IDs and signup dates. All claims benefit from supporting documentation like screenshots or exported reports.
When will I receive payment for approved claims?
Approved claims are paid out every Friday via your selected payment method. Payments are processed by 5 PM EAT. If your claim is approved on Thursday, you can expect payment the following day. Delays may occur during holidays or system maintenance.